The Toyota Service Concept

Adding value to your operation 


Discover the Toyota Service Concept


The Toyota Service Concept sets unique standards in the industry also when it comes to safety - meeting the needs of today and anticipating those of tomorrow.

Inspired by our world-renowned Toyota Production System, TSC is your guarantee that we’ve done our homework. To optimize our services and their value to you.
The TSC model represents time. Specifically your uptime, which is at the heart of our approach. Because we know that if we deliver availability, quality, safety, care for the environment and cost reduction, then you have
the reliability, confidence and trust to maximize your operation.

We put customer's needs first! Watch this video to learn how.


We understand that responsiveness is the priority when your operation is down. This means getting your business up and running quickly and efficiently.

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We aim to be an exact fit for your needs. The right people, the right skills, the right parts and the right agreements.

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Through accreditation, we ensure that our service activities are in line with Toyota standards.

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Trusting our continuous improvement philosophy, a principle of the Toyota Way and our TPS system, you can rest assured that we are always working to improve the quality of our service.

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Our technicians have online access to all information needed for the job. This allows you to always rely on efficient and high-quality service with minimum downtime.

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Jidoka is about making problems visible. We take all your problems seriously and resolve them as quickly and safely as possible.

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No matter where you are you can rely on our high service standard and accurate time assurances.

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Genchi Genbutsu means “to go and see”, so we can truly understand the real-life situation and solve each issue.

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We always focus on eliminating waste and minimising our own impact on the environment.

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Thanks to our commitment to long-term and strategic planning, you can be confident that we will meet your requirements not only tomorrow but also over the years to come.

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Heijunka levels the workload and creates a smooth workflow. That’s why planning and scheduling each visit is our priority.

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Poka Yoke is a mechanism or process designed to avoid mistakes. By constantly upgrading the quality of spare parts and checking them before shipping, we ensure the right part will be delivered in time.

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Need Service?

Our service team is here 24/7 to assist you! We have over 600 service technicians providing support across the UK.

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Safety poster

22 Useful Safety Tips

Safety comes first. Follow our simple tips for working safely with powered pallet trucks.

View our safety poster

Toyota Rental Solutions

Toyota Rental Solutions

We offer rental trucks for flexible periods. Whether for days, weeks or months, at short notice or in advance: you can count on us.

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Need help?

We make it easy for you to get in touch with us. You can email or if you prefer, call us. We are available Monday - Friday, 9 a.m. - 5 p.m.

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